Bouvet now offers commercial high-quality support on the Ontopia product following a new price model adapted to the open source license of the product. For the OKS support prices were a percentage of the license price, but as Ontopia licenses are free this model was clearly not going to work any more.
In the new support model there are three different levels of support, as described in the table below.
|Response time||7 days||2 days||1 day|
|Yearly fee||EUR 1.000||EUR 6.000||EUR 10.000|
Note that “optimization” here is understood to mean help with performance issues. This is only available on the Platinum level, and is limited even there, simply because issues of this kind are generally time-consuming to deal with.
If you are interested in purchasing Ontopia support, please contact Lars Marius Garshol (user larsga, domain bouvet.no).